What should I do if I am not able to download the ticket file? : Canadian Box Office

What should I do if I am not able to download the ticket file? Print

Modified on: Fri, 3 Feb, 2017 at 5:29 PM

If you are having trouble downloading your tickets from the link in the email, try the following solutions:

If you are experiencing some trouble while downloading your tickets from the link in the email, please try the following solutions:

Try opening the link to the PDF files in a different web browser, such as Chrome, FireFox or Internet Explorer.
You may need to temporarily disable any pop up blockers and/or enable Javascript, Adbobe Plugins, and Cookies.
Save the PDF ticket file to your desktop and open it from there, instead of from within your browser window.
- Then, open the file using Adobe Reader and select "File" then "Print".
Be sure to check that you have the latest version of Adobe Reader installed on your computer.

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